Shipping & Returns

SHIPPING / DELIVERY

We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

After your item has been packaged, it will be shipped and delivered free via BVC Logistics / VamaShip. The estimated delivery time of the product would depend upon the availability and destination to which the order to be sent to. 

 

PACKAGING

Netaya hallmarks every piece of gold & silver jewellery and certifies upon customer request all CVD diamonds with IGI (International Gemmological Institute) at an additional cost. Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packaging. Your item will be delivered to you in a Netaya box along with relevant certificates. 

 

RETURNS

Netaya upholds the highest standard of quality for each of our products. Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt and we will gladly provide a replacement, exchange, or refund (making charges and shipping charges are not refundable).                                                                 Every effort is made to insure that your merchandise is shipped in perfect condition. 

Kindly report any initial defects within 5 days of order receipt for prompt replacement. Please include original bill and product in untampered condition. Return shipping fees may apply. 

Jewellery purchased in Clearance / Sale cannot be returned. If there is a defect in your order once received, kindly send us an email on netayajewelsindia.com and we will try to rectify the issue immediately.

 

EXCHANGE & BUYBACK

LIFE TIME EXCHANGE:

You can of course exchange your jewellery any time after 30 days too! We offer a life time exchange on all our jewellery. If at any point of time you want to exchange or upgrade the jewellery, we will happily provide you with an exchange at 100% of the current market value shown on our website, less the making charges.      

MONEY BACK:

If at any point, you wish to sell back your jewellery, we also offer you a life time money back facility. We will return 80% cash of the market value shown on current market price shown on our website. Return shipping charges may apply.

 

TRY AT HOME

We provide this facility for Mumbai customers only. Please call customer care for your convenient time and place from Monday to Friday. Please take care minimum value should be above Rs.10000/- . Please note we would charge nominal travel expense in case of no purchase.

 

REPAIRS AFTER WARRANTY

We cover Warranty on all items from 30 days of receiving. If there is any repair required after 30 days, we will repair for a very competitive charge. Shipping charges may apply.